Introduction
www.Le Chalet-Cryo.com (the "Website") are owned and operated by Le Chalet Cryo ltd ("we", "our" or "us"). We are committed to protecting the privacy of our users and customers. This privacy policy ("Privacy Policy") is intended to inform you how we gather, define, and use your personal information, such as your name, email address, address and other contact details ("Personal Information"). Please use this Privacy Policy to help you decide whether and how you wish to use our site and our products and services.
All your Personal Information shall be used in accordance with the Data Protection Act 1998 (the "Act"). If you want to know what information we collect and hold about you, please write to us at:
Le Chalet Cryo ltd, Unit 10, DS3 Link, 34 North Colonnade, Canary Wharf, London E14 5HX, England.
Alternatively contact us via our contact form on our website.
What information do we collect?
When you visit our Website or contact us by any medium, we may collect the following information:
- Personal Information that you choose to share with us when you register for services, emails, newsletters and alerts.
- Where you are utilising our online payment facility, we may store (via ourselves or our appointed payment processor) your credit and debit card details on a secure encrypted basis.
- If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
- Information about the way our Website have been used by you and others – collected on an aggregate basis.
- Your IP address and other information (such as the browser you are using) may be collected when you interact with our Website.
How do we use the information you provide to us?
In general terms, we use Personal Information to provide you with the services and products you request, process payment, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research and to send you marketing and promotional emails. We may also use the Personal Information we collect to notify you about important changes to our Website.
Our policy on Cookies
In common with other commercial websites, our Website utilise a standard technology called "cookies" and web server logs to collect information about how our Website are used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.
What is a cookie?
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it.
We use cookies to:
- remember you when you visit this Website to keep track of your browsing patterns and to build up a profile of how you and other users use the Website.
- make our Website work as efficiently as possible.
- facilitate transactions and administer services to you and to our partners.
Third Party Cookies
Most of the cookies we use are ours, however, on occasion, we will issue a cookie by a third party to help us operate the Website. Third party vendors such as Google and Facebook, show our ads on sites on the internet and use cookies to serve ads on such sites based on your relationship with us or prior visits to our Website.
How do I remove or block cookies?
Most browsers allow you to remove any cookies and/or block any new cookies being set. To turn off cookies, look at the "help" menu on your browser. However, please note, that switching off cookies may restrict your use of the Website and/or delay or affect the way in which they operate.
Sharing personal information with third parties
We treat the security and method of processing your Personal Information very seriously, and we will never sell your Personal Information under any circumstances. However, we may disclose your Personal Information to selected third parties in certain situations as required by law or to facilitate our business operations.
RETURN, REFUND & Cancellation Policy
Returns
As explained in this section, our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards (they can however be transferred to somebody else)
- Some health and personal care items
Memberships must be cancelled via Customer's profile (either on the website or the app) or by contacting a Representative 48 hours before the renewal date. Any cancellation requests received after the renewal date will take effect at the end of the new renewed period (no refund will be processed for late cancellations). Please note removing a credit cards on your account does not constitute cancelling your contract.
Cancellation:
We don't guarantee that we will receive your returned item. Please note we have a minimum 12h before your Treatment cancellation policy. Although we love to give as much flexibility as possible to our members, such a policy is the only way to ensure the best usage and availability of services for all our clients.
In case of a no-show or late cancellation, you will lose your Treatment credit for that session (and if on one of our Unlimited memberships, you will be charged a £10 late cancellation / £15 no-show fee).
What if you are late?
Sessions are booked at specific slots, so please arrive 10 minutes early. If you're late you may have to wait for the next available slot, subject to availability.
Contact Us
Le Chalet Cryo Ltd
Unit 10, DS3 Link
34 North Colonnade, Canary Wharf
London E14 5HX
Email: Info@LeChalet-Cryo.com